Everything you might want to know before getting in touch. If your question isn't answered here, you're welcome to enquire and ask us directly.
Security
What we do and don't do
Family involvement
Billing
Getting started
No. We never ask for, store, or record passwords. During sessions, you remain in full control. If a login is needed, you type it yourself - we only guide you through the process.
Yes. Screen sharing lets us see exactly what you see so we can guide you clearly. You control the session at all times and can stop sharing at any moment. We use secure, reputable platforms.
We collect only what's needed to deliver your service - your name, contact details, and session notes. Nothing is shared with third parties. You can request to see or delete your data at any time.
Yes. We follow all UK GDPR requirements. For full details, visit our Privacy & Security page.