FAQ: your digital support            questions answered

No. We never ask for, store, or record passwords. During sessions, you remain in full control. If a login is needed, you type it yourself - we only guide you through the process.

Yes. Screen sharing lets us see exactly what you see so we can guide you clearly. You control the session at all times and can stop sharing at any moment. We use secure, reputable platforms.

Yes. We follow all UK GDPR requirements. For full details, visit our Privacy & Security page.

We collect only what's needed to deliver your service — your name, contact details, and session notes. Nothing is shared with third parties, and you can request to see or delete your data at any time. We never store passwords or retain access to your accounts after a session ends. All our work is covered by a clear privacy policy, which you can read at ateaseonline.com/privacy-policy.