How our digital
support sessions
work.
Everything begins with a conversation.
Digital Stability Audit
£195
During our in-depth session, conducted by video call, we work methodically through your online accounts, devices, security setup, and active subscriptions to establish a clear picture of your digital life.
Within 24 hours of our meeting, you will receive a clear written summary of findings and specific recommendations, alongside guidance on which ongoing monthly support tier would suit your needs best.
Ongoing Monthly Assistance
Following your audit, we transition into a steady, structured routine designed to keep you at ease. Each month, your dedicated team member focuses on the specific areas identified in your plan.
Whether that's organising accounts, reviewing security, or working through anything that's come up. These sessions are calm, unhurried, and move strictly at your pace.
Between our meetings, you have direct contact for any questions that arise during business hours, ensuring technology always remains a source of clarity, not stress.
Our goal is to ensure you feel confident and in control. We are here as your steady guide, helping you navigate the digital world with peace of mind.
Our Commitment
Password organisation and account access — no more being locked out
Identifying and cancelling unwanted or forgotten subscriptions
Scam awareness and suspicious email guidance
Device health checks — speed, storage, and security
Email organisation and inbox management
A regular point of contact for questions as they arise
Ongoing monitoring for suspicious activity or unusual account behaviour
This list is not exhaustive — your plan is tailored to your individual needs.
What’s Included
Photo and document backup
Video calling setup and confidence
Ensuring devices are safe and secure before accessing sensitive services
Security settings review across all devices
Family update calls where agreed
Monthly account and security check-ins
Keeping your digital setup up-to-date as things change
What’s not included.
— We do not handle finances or make payments.
— We do not provide legal or financial advice.
— We do not access accounts without the client present.
— We do not act as a carer or emergency contact.
— We do not store passwords or sensitive credentials.
— We do not share your information with third parties.
How we work.
We never act on your devices without you present. Everything is done with you, not for you. Your accounts, your decisions — always. We are here to make things clearer, not to take over.
1
Getting started is straightforward.
Book your Digital Stability Audit - online or via the enquiry form if you have questions first.
2
Your session is confirmed and we send you everything you need.
3
We carry out your 90-minute audit via screen share.
4
You receive your written summary within 24 hours
of the session.
5
If you'd like ongoing support, we arrange your first monthly session.