At Ease Online
Last updated: April 2026
This Privacy Policy explains how At Ease Online Ltd collects, uses, stores, and protects your personal information when you use our website or engage our services. We are committed to handling your personal data with care, transparency, and respect. We collect only what is necessary, store it securely, and never share it with third parties for commercial purposes.
1. Who We Are
At Ease Online Ltd is a digital support service providing structured, remote assistance to older adults and their families.
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Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Company registration number: 17149529 Website: www.ateaseonline.com Contact: support@ateaseonline.com
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At Ease Online Ltd is the data controller for all personal data collected through this website and through our services.
2. What Personal Data We Collect
We collect and process only the minimum personal data necessary to deliver our services.
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Enquiry and contact data: full name, email address, phone number, and any information you choose to include in your enquiry message.
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Service delivery data: account usernames where required for support purposes, session notes and records of assistance provided, confirmation of tasks completed, and tier and service agreement details.
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We do not collect or store passwords, full security answers, bank account or financial details, copies of personal identification documents, or any data not directly required for service delivery.
3. How We Use Your Personal Data
We use your personal data solely to respond to your enquiry, deliver the digital support services you have engaged us to provide, send session summaries and service communications, maintain accurate records for liability and operational purposes, and comply with our legal and regulatory obligations.
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We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties for commercial gain.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR: contractual necessity (Article 6(1)(b)) where processing is necessary to deliver the services you have requested; legitimate interests (Article 6(1)(f)) for maintaining session records, protecting against liability, and operating our business securely; and legal obligation (Article 6(1)(c)) where processing is required to comply with UK law.
5. How We Store and Protect Your Data
Your personal data is stored securely using encrypted business email accounts, encrypted cloud storage, password-managed access controls, two-factor authentication on all systems, and role-based access. Only authorised personnel handle client data.
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All data is stored within the UK or European Economic Area. We do not transfer personal data to countries outside the UK without appropriate safeguards in place. No personal data is stored on personal devices, personal email accounts, or messaging applications.
6. How Long We Keep Your Data
Enquiry data is retained for up to 12 months if no service agreement is entered into, then securely deleted. Client service data is retained for the duration of the service relationship and for a reasonable period afterwards for liability and record-keeping purposes. Temporary documents are deleted immediately after the relevant task is completed. Session notes are retained for the duration of the service relationship and for a period thereafter to protect both parties.
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You may request deletion of your data at any time, subject to our legal obligations to retain certain records.
7. Sharing Your Data
We do not share your personal data with third parties except in the following limited circumstances: with service providers such as secure email providers, encrypted storage services, scheduling software, and payment processors, who are contractually required to handle your data securely and in accordance with UK GDPR; where required to do so by law or by a regulatory authority; and with an authorised family member or third party only where you have explicitly requested and consented to this.
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We never share your personal data with third parties for marketing, advertising, or commercial purposes.
8. Your Rights
Under UK GDPR you have the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to object to processing based on legitimate interests.
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To exercise any of these rights please contact us at support@ateaseonline.com. We will respond within 30 days.
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If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office at www.ico.org.uk or by calling 0303 123 1113.
9. Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use advertising or tracking cookies. If you have questions about cookies please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
At Ease Online Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Email: support@ateaseonline.com Website: www.ateaseonline.com